Refund policy

Reeds are guaranteed against defects in materials and workmanship. This includes cracks beyond 6mm past the thread, large chips, leaks over 5mm past the end of the staples, and defective staples (chipped metal or cork tearing off/missing when received). Oboe reeds are not returnable due to personal tastes in tone, intonation, response, resistance or any other subjective quality. Please inspect your order when it arrives and let me know if there are any problems within 7 days of delivery. Defects reported after 7 days will be addressed on a case by case basis and may be replaced or refunded at the discretion of Kenny Bader. The customer may be requested to send pictures of defective reeds.

Even if an issue is due to personal taste, please let me know ASAP!! While I can’t guarantee or promise everyone will love my reeds, I will always do what I can to try to help or improve your next order. 

Unused processed cane (gouged or shaped cane) may be returned within 7 days of arrival. After 7 days, processed cane may be returned only at the discretion of Kenny Bader. Oboe and English horn blanks that have been scraped are not returnable.

Any returned products must be sent back to Kenny Bader within 7 days (post marked) of agreed upon return. Shipping costs on returned items are the responsibility of the customer, unless an item is defective. Please contact Kenny Bader for guidance if needed.